Reinventing customer service

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We’ve spoken with forward-thinking business leaders from all industries, company sizes and disciplines about their transition to a digital HQ. Five big imperatives emerged from our discussions (explored in our e-book Reinventing Work) and they’re relevant for just about every leader: • Employee engagement needs a digital-first makeover • Alignment matters now more than ever • The ecosystem economy demands a new partner playbook • Customer-led disruption is forcing rapid CX convergence • The winners are accelerating work through automation In this guide, we’ll look at what these themes mean for service leaders and show how customer service teams around the world are helping their organizations meet new challenges by adopting Slack as their Digital HQ for Service. With Slack, organizations can bridge the gap between ticketing platforms and the rest of the business, while extending critical service workflows, tools and information to the people whom agents need to deliver excellent customer experiences.