IT MANAGEMENT
You know your customer base is your best, most consistent engine of growth. But with so much complexity involved in orchestrating, executing, and scaling journeys for each segment across functions, you need a strategy. Learn the science of growing Customer Success as a company-wide initiative.
The G2 Crowd Grid Report for Customer Success (Winter 2019) is a biannual report that shows how the leading customer success solutions stack up to one another based on customer satisfaction and market presence. G2 Crowd’s scoring methodology blends data from user reviews and a vendor’s market presence,...
Digital transformation is causing tremendous changes across the business world. As competition becomes more intense, customer expectations rise and markets evolve faster than ever, businesses today are being forced to rethink the way they work. To navigate these challenges, businesses need to work smarter,...
Introduction Today’s API-led connectivity in retail face mounting pressure to deliver more than just products—they must offer personalized, seamless experiences that bridge the gap between in-store and online environments. As Ross Mason, Founder of MuleSoft, aptly puts it: Today’s shop owners expect...
Introduction eCommerce In today’s fast-paced digital landscape, Retail Digital Platform Strategy more than just convenience—it empowers them with control, personalization, and seamless interactions with brands. This evolution has drastically changed consumer preferences. According to recent statistics,...
The world of retail is changing dramatically. Retailers used to have anonymous, transactional relationships with their customers; but now both retailers and customers want a deeper relationship. The retailers that win today are the ones that use technology to build those personal customer experiences...
Building Better Applications with Software Analytics Most software product managers only have access to limited data and anecdotal evidence of product use. They lack the tools to make informed decisions based on actual customer usage of their applications. Unfortunately, this lack of data-driven insight...
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