Market Guide for Artificial Intelligence Applications in IT Service Management

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Generative AI is having a transformative impact on key aspects of business – and it’s causing I&O leaders to look beyond previous-generation chatbot features in IT service management (ITSM) platforms. This market guide from the experts at Gartner takes a deep dive into how AI capabilities are reshaping the ITSM landscape. Highlights in this report include: Must-have vs. standard vs. optional AI capabilities for ITSM Top use cases for AI applications in ITSM Key vendors in the ITSM space, as identified by Gartner And more