How Real-World Brands Are Succeeding With Agentic AI

This playbook shines a light on agentic AI, revealing its impact on customer support and busting some stubborn AI misconceptions along the way.

A new generation of AI – known as “agentic AI” – is quickly transforming the world of customer support in retail. While agentic AI is leading the way to an impressive return on AI investments, some stubborn misconceptions are holding back leading brands from tapping into the full potential of this promising technology.

Can you separate agentic AI fact from fiction?

This playbook busts four common myths around agentic AI and lays out a game plan to help your organization make the most of the agentic AI opportunity. Playbook highlights include:

• 4 common AI misconceptions, debunked
• How real-world brands are succeeding with agentic AI
• Checklist: 9 steps to killing it with AI for customer support in 2025

Offered Free by: Retail Dive’s studioID and Yuma AI